Privacy Policy

Who we are

We Intervene provides family support and engagement coordination for K-12 schools and districts. Schools and districts decide what information enters the service and who may see it. When we handle student or family information on behalf of a school or district, we act on that organization's instructions.

Information we collect

• Account information for school staff and support assistants: name, work email, phone, job title, preferred language, and the district or school they are assigned to.
• Student and family information provided by the school or district, or submitted by a family through a request form: names, grade level, contact details, preferred language, relationship to the student, and the details of the help being requested.
• Request records: the request itself, its status and priority, resources shared, actions taken, follow-ups, logged communications, and the outcome.
• Technical information needed to operate and secure the service, such as sign-in events, timestamps, and error logs.

How we use information

• To receive, route, and coordinate support and engagement requests.
• To match requests to community resources and record what was shared.
• To follow through on requests and record outcomes for the school or district.
• To produce reporting for the school or district about its own activity.
• To authenticate users, secure the service, and troubleshoot problems.

We do not sell student or family information, and we do not use it for targeted advertising or to build advertising profiles.

Who can see information

Access follows the requesting school or district. School staff see records for their school; district staff see records for their district; the assigned remote support assistant sees records for schools they are currently assigned to. Families who are given portal access see their own requests, and that view intentionally excludes internal staff notes.

Service providers

We use vendors to host the service, store data, send email, and provide optional drafting and summarizing assistance. Vendors act on our instructions and may not use information for their own purposes. Where the service prepares text for an assistance feature, identifying details are removed before the text leaves the service.

Assistance features and human review

Some features suggest a category, priority, resource match, or draft message. These are suggestions only. A person reviews and decides before anything is sent to a family or recorded as an outcome.

Retention

We keep information for as long as the school or district's agreement with us is active, and afterward only as long as needed to meet that organization's instructions or our legal obligations. Request history is append-only so a school can see what happened and when.

Your choices and requests

If you are a parent, guardian, or student and want to see, correct, or remove information, contact your school or district first — they control the record. You can also write to us at natasha@weintervene.com and we will route your request to the appropriate school or district.

Children

The service is used by school staff and adults acting on a student's behalf. Student information is entered by the school or district, or by a parent or guardian requesting help. The service is not intended for students to create their own accounts.

Changes to this policy

If we make a material change, we will update the effective date above and notify the schools and districts that use the service.

Contact

Questions about this policy: natasha@weintervene.com. For urgent safety concerns, contact your school directly or call 911. See also our Terms of Service.